Terms of service
Last updated: May 24, 2026
1. OVERVIEW
Welcome to Durays.
This website, https://www.durays.com, the “Website”, is operated by LUAMINA LLC, a company registered in the United States.
As used in these Terms of Service, “we”, “us”, and “our” refer to Durays and LUAMINA LLC.
By accessing, browsing, or purchasing from this Website, you enter into a legally binding agreement with LUAMINA LLC under these Terms of Service.
These Terms govern all access to and all sales conducted through the Website.
2. INCORPORATED POLICIES
These Terms of Service incorporate by reference the following policies, which form an integral part of this agreement:
Shipping Policy
Cancellation Policy
Return & Refund Policy
Damaged/Defective Policy
Customs & Duties Policy
Privacy Policy
In the event of any inconsistency, these Terms of Service shall prevail unless a specific policy expressly states otherwise.
3. DEFINITIONS
For the purposes of these Terms:
Products means consumer goods offered for sale on the Website.
Standard Products means non-customized, non-personalized products.
Processing Time means the time required to prepare an order before shipment.
Estimated Delivery Time or ETA means the estimated total delivery timeframe, calculated as Processing Time plus transit time.
Delivery Date means the date on which the carrier’s tracking system confirms delivery.
Business Days means Monday to Friday, excluding public holidays.
4. ELIGIBILITY AND USER INFORMATION
By using our Services, you represent that you are at least the age of majority in your jurisdiction.
You agree to provide accurate, complete, and current billing, payment, and shipping information. You are responsible for maintaining the accuracy of this information.
We are not responsible for delivery failures, delays, or losses caused by incorrect or incomplete information provided by you.
5. PRODUCT INFORMATION AND AVAILABILITY
We make reasonable efforts to display product information accurately. However:
Product colors and appearance may vary due to screen settings, lighting conditions, or device configuration.
Minor variations in packaging, labeling, or product details may occur.
Product availability may change without notice.
We reserve the right to limit quantities, discontinue products, or refuse service to any individual or geographic region at our discretion.
6. ORDER ACCEPTANCE, PAYMENT AND RESPONSIBLE ENTITY
Placing an order constitutes an offer to purchase Products from Durays. An order is considered accepted only after payment has been successfully processed and an order confirmation email has been sent.
We reserve the right to refuse, cancel, or limit any order due to inventory availability, pricing errors, suspected fraud, or operational constraints.
If payment has already been processed for a canceled order, a refund will be issued in accordance with the applicable policy.
All purchases are intended for personal or household use only and may not be resold or used for commercial purposes.
Payment Processing and Contracting Entity
All payments made through the Website are processed, collected, and contractually handled by LUAMINA LLC, a company registered in the United States.
LUAMINA LLC acts as the merchant of record and the responsible contracting entity for all purchases made through Durays, regardless of the payment method used at checkout.
This does not affect your statutory rights, order fulfillment obligations, refund eligibility, or access to customer support.
7. FULFILLMENT, PROCESSING, AND SHIPPING
Orders require a Processing Time before shipment. Processing Time and estimated delivery timelines are further detailed in our Shipping Policy.
Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to carrier operations, customs procedures, weather conditions, regulatory checks, or peak seasons.
Tracking information will be provided once available. In some cases, tracking updates may be delayed by the carrier.
If an order cannot be delivered within the estimated timeframe, we will contact you to confirm the appropriate resolution, including continued waiting or a refund, in accordance with our Shipping Policy.
Risk of loss remains with Durays until the order is confirmed as delivered according to carrier tracking records, subject to applicable consumer protection laws.
8. CUSTOMS, DUTIES, AND TAXES
Durays operates under a Delivered Duty Paid, DDP, model unless otherwise stated at checkout.
This means:
Product prices include applicable import duties, customs fees, and related charges.
Customers are not required to pay additional import taxes or customs fees upon delivery.
In rare cases where customs authorities require additional documentation or impose exceptional requirements due to regulatory changes, we will contact you in advance to coordinate a resolution.
9. CANCELLATIONS AND ORDER CHANGES
Order cancellations and changes are subject to our Cancellation Policy.
Once an order has entered Processing Time or shipment stages, cancellation or modification may no longer be possible.
10. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Change-of-mind returns must meet the eligibility conditions and timelines specified in that policy.
Approved refunds are issued in accordance with the policy after inspection and processing.
11. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, you must notify us within the timeframe specified in our Damaged/Defective Policy.
Supporting evidence, such as clear photos or videos and shipping labels, may be required.
Remedies may include replacement, refund, or partial refund, depending on the circumstances.
12. PRODUCT VARIATIONS
Product images are for illustrative purposes only. Actual product appearance may vary due to screen settings, lighting conditions, or manufacturing tolerances.
Minor variations in color, size, packaging, or labeling do not constitute defects.
13. PROMOTIONS AND DISCOUNTS
Promotions, discount codes, free gifts, and special offers are subject to specific terms disclosed at the time of the promotion.
Promotions may not be combined unless explicitly stated.
We reserve the right to modify or discontinue promotions at any time.
14. INTELLECTUAL PROPERTY
All content on this Website, including text, images, graphics, logos, videos, and design elements, is owned by or licensed to Durays and is protected by applicable intellectual property laws.
You may use the Website for personal, non-commercial purposes only.
Any unauthorized use, reproduction, or distribution is prohibited.
15. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools or services as part of the Website experience. Such tools are provided “as is” and “as available”.
We do not control or assume responsibility for third-party tools or services.
Your use of them is at your own risk and subject to the applicable third-party terms.
16. THIRD-PARTY LINKS
Our Website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, or practices of third-party sites.
Accessing third-party websites is at your own risk.
Any complaints or questions regarding third-party products or services should be directed to the relevant third party.
17. FEEDBACK AND USER SUBMISSIONS
If you submit feedback, reviews, suggestions, or other content, you grant Durays a non-exclusive, worldwide, royalty-free, and sublicensable right to use, reproduce, modify, publish, and display such content for business and marketing purposes.
You represent that your submissions do not violate any third-party rights or applicable laws.
18. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct such errors and to cancel or update orders if necessary.
If an order is canceled after payment, a refund will be issued accordingly.
19. DISCLAIMER OF WARRANTIES
Except as expressly stated, all products and Services are provided “as is” and “as available”, to the fullest extent permitted by law.
Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to you.
20. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Durays shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the Website or products purchased through it.
Nothing in these Terms limits liability where such limitation is not permitted under applicable law.
21. INDEMNIFICATION
You agree to indemnify and hold harmless Durays, LUAMINA LLC, its officers, employees, affiliates, and service providers from any claims, losses, or damages arising from your breach of these Terms or misuse of the Services.
22. TERMINATION
We may suspend or terminate access to the Services if you violate these Terms or applicable laws.
Termination does not affect any rights or obligations accrued prior to termination.
23. SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
24. WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver.
These Terms, together with all incorporated policies, constitute the entire agreement between you and Durays.
25. ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms as part of a business reorganization or asset transfer.
26. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by and construed in accordance with the laws of the State of Colorado, United States, unless otherwise required by mandatory consumer protection laws.
Customers are encouraged to contact our support team first to resolve any concerns.
Unresolved disputes shall be subject to the competent courts located in the United States, unless otherwise required by applicable consumer protection laws.
27. CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. The most current version will always be available on this page.
Continued use of the Services after changes constitutes acceptance of the updated Terms.
28. CONTACT INFORMATION
For questions regarding these Terms or your order, please contact us via email:
Email: support@durays.com
Legal entity: LUAMINA LLC
Registered office address: 1500 N Grant St, Ste N, Denver, CO 80203, United States
This registered office address is for mailing and official correspondence only. No product returns or physical deliveries are accepted at this address.